Services
Process Excellence.
Processes are the way the organization works to reach its strategic and tactical goals. A thought-through capability & process management model serves as the robust framework to prioritize, plan and drive process improvements according to business demands. Documentation on a suitable level provides a single version of the truth, especially for those processes involving multiple roles and functions. apeos helps to develop capability & process management models and to bring them to life.
Project examples
Development of full scope process models and maps for marketing & sales, HR, finance & accounting
+Our different clients were in need for a comprehensive and consistent process model…
Our different clients were in need for a comprehensive and consistent process model and process mapping to better drive harmonization and organizational changes. apeos did numerous small group sessions to develop a process model along the different capabilities. Once stable, we went deeper with the focus teams and prepared visual maps for each process — used by the client for training, guidance and as a basis for future improvement.
→Development of an integrated capability and process management concept
+Our client had identified key capabilities to be built, changed, maintained or stopped…
Our client had identified key capabilities to be built, changed, maintained or stopped. apeos helped to create required processes, meetings and roles to manage the capabilities along a capability strategy and maturity model. Our client used this model to establish bi-annual review and planning cycles, connected to strategic guidance.
→Visualization of responsibilities for congress management processes
+The client's congress management processes require the involvement of numerous roles…
The client's congress management processes require the involvement of numerous company internal roles and different external agencies, making the process hard to understand for new or non-frequent users. apeos helped to show the flow in a highly visual and easy-to-digest way, which could also be used in trainings and on the team's intranet page — simplifying onboarding significantly.
→Detailed process design to meet regulatory and audit requirements for disaster recovery
+For regulatory and audit reasons our client needed clear and complete documentation…
For regulatory and audit reasons our client needed to have clear and complete documentation in place, both for disaster recovery and business continuity. apeos elaborated event-driven, step-by-step process flows and created desktop procedures for each activity — enabling the client to fulfil regulatory requirements and better train the involved roles.
→Creation of process documentation to support outsourcing of 1st level customer service
+After our customer had decided to outsource their 1st level customer service…
After our customer had decided to outsource their 1st level customer service, it quickly became clear that the future service provider would need sound documentation focusing on the collaboration of inhouse and outsourced roles. apeos developed the target activity splits including role assignment and captured all relevant info for the outsourced team along the processes — enabling a successful outsourcing at limited risk.
→Establishment of service management and continuous improvement processes
+In the course of broadening the scope of an internal service unit…
In the course of broadening the scope of an internal service unit, our client needed to establish mechanisms for process ownership, service management and continuous improvement. apeos helped to develop a fully integrated model to manage short term needs, mid term changes and longer term step-change initiatives — transferred into a workflow/database structure that serves as a stable foundation.
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