Services
Organizational Excellence.
High performance organizations require a clear, consistent structure along capabilities and business processes. This includes a suitable balance between central and de-central responsibilities, building on the company's capability and process model. apeos supports the design and implementation of optimized organizational structures.
Project examples
Global shared services assessment and roadmapping
+Following organic growth, our customer had a globally distributed shared services landscape…
Following organic growth, our customer had a globally distributed shared services landscape in place, which left a huge potential of business groups, regions and countries untapped. After intense data collection and validation, apeos assessed the current situation, identified white spots and developed a strategic roadmap to close the value gaps — enabling the client to drive the shared services structure towards higher efficiency.
→Organizational and role design for HR shared services and service management
+Our client intended to realize economies of scale by establishing HR shared services…
Our client intended to realize economies of scale by establishing HR shared services across several business groups. apeos delivered a series of large group workshops to co-create a common process model, to identify suitable shared services, to design the target processes & roles and to elaborate the implementation approach — enabling the client to execute implementation in quality.
→Integrated role design for digital marketing and sales
+Having implemented digital marketing mechanisms, our client was facing difficulties…
Having implemented digital marketing mechanisms, our client was facing difficulties in effectively combining these with the established marketing and sales organization. apeos analyzed additional responsibilities arising from digital marketing and helped to integrate these into existing and new roles — applying a combination of small group work sessions and full team workshops. Our client could successfully establish these roles in the organization.
→Optimization of decision committee meetings for system development and improvement
+As a data & application provider, our client permanently needed to assess and decide…
As a data & application provider, our client permanently needed to assess and decide on the development status of new solutions & releases. Only a rough structure of responsibilities and meetings was in place, resulting in misunderstandings, quality issues and delays. apeos clarified the key decisions and required roles and elaborated a systematic order of committees with clearly defined responsibilities, decisions and outputs — delivering speed and quality improvement.
→Capacity forecasting tool for congress management
+A large amount of congresses and events were a capacity challenge for the teams in charge…
A large amount of congresses, events and key meetings were a capacity challenge for the teams in charge, since workload peaks could not be predicted and managed early enough. apeos helped to define different event types, quantify them in terms of effort along the timeline and bring these data together in a capacity calendar — enabling the team to identify and address capacity shortages months ahead.
→Sharpening of responsibilities and collaboration between local and regional units
+The regional team in charge for digital customer engagement faced unclarity…
The regional team in charge for digital customer engagement faced unclarity about the split of responsibility between regional and local roles and their collaboration. apeos helped to draft common structures as basis for a workshop, in which regional and local roles discussed and shaped the target structures and jointly created an action plan for implementation — starting with quick wins followed by deeper changes.
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